To exchange a "dead on arrival" or damaged product, just follow these simple procedures.

1. Obtain a Return Merchandise Authorization (RMA) number from Command Performance within 30 days of the invoice date.
   
    
2. Once your return has been authorized, we will email you the RMA# along with specific return instructions. The RMA number is valid for a period of 10 days. Open-item returns, returns received without a valid RMA #, or returns received more than 10 days after the RMA issue date will be will be refused. RMA #'s cannot be extended or re-issued.
   
    
3. When you receive your RMA #, you will also receive an address to where your package MUST be returned. Shipping the product return to an address other than the one provided may cause severe delays in the return process.
   
    
4. Pack the item you are returning within a sturdy shipping carton to prevent damage. All returns must be sent back in their original packaging a boxes.  We recommend you insure your return shipment against loss or damage, and use a carrier such as UPS or FedEx that can provide proof of delivery. You are responsible for all shipping charges on returned items and any damages in transit back to Command Performance.
   
    
5. Prominently display the RMA number on the outside of the package being returned. Note: Write the RMA number on a label and attach that label directly to the outermost box.
    
6. Your refund will be issued once the returned product has been received and accepted. Shipping charges are not refundable.