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Copyright ©2007 - 2009
Command Performance AV
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Command performance av
Internet and Phone SALES RETURN POLICY
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No
Returns:
All sales are final, except for damaged goods
(see below).
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Exchanges:
Defective items or products that are "dead on arrival"
(DOA) are subject to the terms of the manufacturer's
warranty and may be exchanged with prior approval by the
manufacturer. Please note: We cannot accept packages for
return if they are not complete or not in their original
manufacturer's packaging.
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Damaged Shipments:
If you receive a shipping carton that shows obvious
damage and was delivered from a recognized commercial
carrier such as UPS, FedEx, etc., then refuse the
shipment and contact us immediately. If upon opening a
carton you discover concealed damage, contact us right
away to arrange for an inspection. Email: returns.
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Product Compatibility:
Command Performance not responsible for product compatibility
problems. Please contact the manufacturer for
assistance.
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To exchange a "dead on arrival" or damaged product, just
follow these simple procedures.
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Obtain a Return Merchandise Authorization (RMA) number
from Command Performance within 30 days of the invoice date.
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Once your return has been authorized, we will email you
the RMA# along with specific return instructions.
The RMA number is valid for a period of 10 days.
Open-item returns, returns received without a valid
RMA #, or returns received more than 10 days after the
RMA issue date will be will
be refused. RMA #'s cannot be extended or re-issued.
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When you receive your RMA #, you will also receive an
address to where your package MUST be returned.
Shipping the product return to an address other than the
one provided may cause severe delays in the return
process.
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Pack the item you are returning within a sturdy shipping
carton to prevent damage.
All returns must be sent back in their original
packaging a boxes.
We recommend you insure your return shipment against
loss or damage, and use a carrier such as UPS or FedEx
that can provide proof of delivery. You are responsible
for all shipping charges on returned items and any
damages in transit back to Command Performance.
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Prominently display the RMA number on the outside of the
package being returned.
Note: Write the RMA number on a label and attach that label directly to
the outermost box.
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Your refund will be issued once the returned product has
been received and accepted.
Shipping charges are not refundable.
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