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Contact
Falls Church, Virginia
22046
703-532-7239 (p)
866-713-3006 (f)
Email Us
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Local Sales
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Internet and Phone Sales
1. Payment. For your protection, we thoroughly investigate
the validity of all credit card charges. You can pay by cash,
personal check, postal money order, certified check or bank
cashier's check. All of these forms of payment are subject to
credit verification, or cleared by bank before receiving
purchased items.
2. Sales: All sales are final at the time of purchase (not at
the time of delivery) unless otherwise specified by Command
Performance on the sale invoice. New Products: Products sold as
new will be furnished in a factory-sealed box with all
appropriate accessories, manuals, warranty cards, etc. Full
factory warranty applies. Demo Products: Demonstrator models
will be furnished in an open factory box with all appropriate
accessories, manuals, warranty cards, etc., unless otherwise
agreed to by customer. Full factory warranty applies.
Previously owned products: Products sold as previously owned
will be furnished where possible in the factory box with
appropriate accessories and manuals provided by the customer who
traded in the product. Any remaining portion of the original
factory warranty will apply if transferable. Registry of any
product sold by Command Performance, including the transfer of
any remaining portion of the original factory warranty, is the
responsibility of the purchaser, as is obtaining missing
packing, manuals, accessories, etc., unless otherwise agreed to
by Command Performance. Any necessary shipping to or from the
manufacturer is the responsibility of the customer.
3. Returns: Returns of operating products in like- new condition
will be considered for trade-up purposes (except for phone or
Internet orders). Defective components will be governed under
the terms of the manufacturer's warranty. Where warranty returns
are necessary, the following policies apply. New Products: If a
new Command Performance product is defective in the first 30
days of ownership, we will make every effort to replace it with
a new unit, subject to the manufacturer's policies (certain
manufacturers may permit only repair, not replacement). After 30
days, the customer is responsible for obtaining warranty work
with the manufacturer. However, Command Performance will
assist the customer, as necessary and possible. Products, which
are not defective may be returned within 10 days of the date of
purchase for credit towards another Command Performance product
of equal or greater value. No refunds will be made except by
written agreement with Command Performance prior to purchase.
The sales invoice will contain the agreement, signed by an owner
of Command Performance Where prior agreement is made, returns
are subject to a 20% restocking charge. Returned products must
be in original condition, with all packing, manuals and
accessories. Demo Products: Defective Command Performance demo
products will be repaired under the terms of the standard
manufacturer's warranty. No refunds will be made. Exchange or
trade-up is not available. Previously Owned Products: Defective
previously owned products will be repaired under the remaining
manufacturer's warranty. No refunds will be made. Exchanges or
trade-ups are not available.
4. Trades: New products (not demos or previously owned) may be
traded up for another Command Performance product within one
year of the original purchase date. Command Performance will
credit 100% of the original purchase price of the product being
traded towards the full retail price of any new Command
Performance product, subject to the following conditions. (A)
The product being traded is still in the manufacturer's current
product line. (B) The value of the new product exceeds the value
of the product being traded up by at least 100%. (C) Only one
previously purchased product may be traded up on each new
product; and (D) The traded product must be in original
condition, with all packing, manuals and accessories.
No Returns: All sales are final, except for
damaged goods (see below).
Exchanges: Defective items or products that are
"dead on arrival" (DOA) are subject to the terms of the
manufacturer's warranty and may be exchanged with prior approval
by the manufacturer. Please note: We cannot accept packages for
return if they are not complete or not in their original
manufacturer's packaging. Email: returns.
Damaged Shipments: If you receive a shipping
carton that shows obvious damage and was delivered from a
recognized commercial carrier such as UPS, FedEx, etc., then
refuse the shipment and contact us immediately. If upon opening
a carton you discover concealed damage, contact us right away to
arrange for an inspection. Email: returns.
Product Compatibility: Command Performance is not
responsible for product compatibility problems. Please contact
the manufacturer for assistance.
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